Home Buyers

Tips For Hiring

  • Make sure they are a member of their local trade association.
  • Make sure the builder or home remodeler has a permanent business location and a good reputation with local banks and suppliers.
  • Make sure the builder or home remodeler has an active license with the NCLBGC.
  • Find out how long they have been in the building business. It usually takes three to five years to establish a financially sound business. You want to make sure they will be around after the construction is complete to service any warranties.
  • Check out the company’s rating and if there have been any complaints filed with your local Better Business Bureau: bbb.org.
  • Make sure the builder/remodeler has sufficient workers compensation and general liability insurance. If not, you may be liable for any construction-related accidents on your premises.
  • Ask the builder/remodeler to provide you with names of previous customers. If they won’t, beware. If they do, ask the customers if they would hire the builder/remodeler again.
  • Do you feel you can easily communicate with the builder/remodeler? Remember you will be in close contact with them throughout the construction process and afterward as you live in your new home.
  • Make sure the builder/remodeler provides you with a complete and clearly written contract. The contract will benefit both of you. If you are having a new home built, get and review a copy of the home warranty and homeowner manual as well.
  • Be cautious of unusually low-priced bids. If the builder/remodeler is unable to pay for the materials and labor as the project proceeds, this may indicate a potential problem. Keep in mind that less expensive does not necessarily mean better!

Consumer Complaints

The Home Builders Association of Fayetteville (HBAF) is a professional trade association for the home building industry. It is not a governing agency, nor does it provide oversight for builder licenses, which are issued through the North Carolina General Contractors Licensing Board (NCGCLB).  As such, the HBAF does not handle customer complaints or get involved in legal disputes between members and consumers.

Any complaints should be filed with the North Carolina Secretary of State’s office – click here for more information or to submit a complaint. https://www.sosnc.gov/

For questions or issues regarding your home or home warranty, please contact your builder/REALTOR® directly.